Plans and add-ons
Your organization always has one plan, and can add add-ons to it. Each plan includes everything in the plans below it. To see your plan, change it, or add an add-on, contact Nightingale. How licences apply, including trials and the 15-day grace period after a plan or add-on ends, is explained in Settings.
| Feature | Essentials | Professional | Enterprise |
|---|---|---|---|
| Patients, visits, clinical records, laboratories, scheduling, staff, roles and imports | ✓ | ✓ | ✓ |
| Imaging | ✓ | ✓ | ✓ |
| Documents: visit reports, prescriptions and laboratory reports | ✓ | ✓ | ✓ |
| Monitoring: care plans, alerts and risk scores | ✓ | ✓ | ✓ |
| Exports | – | ✓ | ✓ |
| Your own document templates | – | ✓ | ✓ |
| Lifestyle statistics | – | ✓ | ✓ |
| Single sign-on with your own identity provider | – | – | ✓ |
| Access to your audit log | – | – | ✓ |
Enterprise is agreed by contract, and single sign-on is set up by Nightingale as part of it. Audit log access is not available yet.
Monitored patients
Section titled “Monitored patients”Registering patients is free and unlimited. What every plan charges for is monitoring: the patients your organization turns monitoring on for, so their alerts, risk scores and care plans run (see Monitoring).
| Essentials | Professional | Enterprise | |
|---|---|---|---|
| Monitored patients included each month | 100 | 100 | 100, or by contract |
| Most monitored patients in a month | 1,000 | 5,000 | no maximum |
You are billed on the distinct patients monitored in each calendar month (UTC). A patient counts once in the month however often monitoring is turned on and off, and a patient monitored for less than 24 hours in total that month is not counted. Patients beyond those included are billed as Extra monitored patients, at a lower price per patient from the 1,001st patient of the month, or at your contract’s price.
Once the month’s count reaches your plan’s maximum, monitoring a new patient is refused until the 1st. Moving to a plan with a lower maximum is refused while you monitor more patients than it allows right now; a month that already counted more doesn’t block it.
Limits
Section titled “Limits”Each plan includes a number of some things, and you can buy more of them as add-ons, up to a maximum per plan.
| Essentials | Professional | Enterprise | |
|---|---|---|---|
| Active locations included | 1 | 5 | by contract |
| Extra locations you can buy | up to 2 | up to 5 | by contract |
| Custom alert scripts included | 1 | 1 | 1, or by contract |
| Custom risk scripts included | 1 | 1 | 1, or by contract |
| Extra custom scripts you can buy | any number | any number | any number |
When you reach a limit, creating one more is refused and the screen says why. What you already have keeps working. A plan or add-on change that would leave you with more than the new limit allows is refused until you are under it: for example, deactivate locations before moving to a plan that includes fewer.
There is no limit on staff. As a guide, plans are sized for up to 25 staff per location.
Add-ons
Section titled “Add-ons”Add-ons are sold separately on every plan, Enterprise included.
| Add-on | What it adds |
|---|---|
| Integrations | Integrations: access for your own systems, and outbound callbacks that notify them when your data changes |
| White label application | Your organization’s branding in the patient app |
| Custom alert script | One more alert script written for your organization than your plan includes. Also sold as a pack of 5 or a pack of 10 scripts, for less per script |
| Custom risk script | One more risk script written for your organization than your plan includes. Also sold as a pack of 5 or a pack of 10 scripts, for less per script |
| Extra location | One more active location than your plan includes |
| Extra monitored patients | Monitored patients beyond those your plan includes, billed on each month’s count up to the plan’s maximum (see Monitored patients) |
When your plan doesn’t include a feature
Section titled “When your plan doesn’t include a feature”A screen for a feature your plan doesn’t include is not in the sidebar. Opening it anyway shows Not included in your plan, naming the feature. Asking for it through the API is refused with a message that your organization’s licence doesn’t include it.
When an add-on or plan feature ends
Section titled “When an add-on or plan feature ends”Nothing is deleted when your organization loses a feature, and work picks up again within a few minutes of getting it back:
- Exports asked for but not prepared yet fail, saying your plan doesn’t include them. Ask again once it does.
- Outbound callbacks wait instead of being sent, and none are dropped. See Delivery History.
- Custom alert and risk scripts are part of every plan, so ending a script add-on doesn’t stop them. Ending one is refused while you have more scripts than you would be left with.